Privacy Policy of SilverRest

1. Introduction SilverRest is a health and recreation center focused on senior wellbeing in Canada. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our center, use our services, or access our website.

2. Contact Details
SilverRest
117 15 Ave SE, Calgary, AB T2G 1G1, Canada
Phone: +14032332252
Email: [email protected] Business Number (BN): 778986547

3. Scope of This Policy This Policy applies to all visitors, members, guests, caregivers, and website users who interact with SilverRest in Canada or from other regions.

4. Data We Collect We may collect the following types of data:

• Full name

• Contact details such as phone and email

• Postal address

• Health related details shared for program use

• Emergency contact data

• Visit history

• Feedback and survey data

• Website usage data

5. Health Related Data As a center focused on senior wellbeing, we may collect limited health data that is needed for safe activity planning. This may include mobility status, dietary needs, and activity limits shared by you or your caregiver.

6. Methods of Data Collection We collect data when you:

• Register for programs

• Fill out forms at our center

• Contact us by phone or email

• Use our website

• Take part in surveys

• Attend events or classes

7. Purpose of Data Use We use personal data to:

• Provide health and recreation services

• Manage memberships

• Plan safe activities

• Respond to inquiries

• Improve our programs

• Comply with legal duties

• Maintain center safety

8. Legal Basis Under GDPR For users from the European Union, we process data under the General Data Protection Regulation based on:

• Consent

• Contract need

• Legal duty

• Legitimate interest in safe service delivery

9. Consent Where required, we rely on your clear consent to process personal data, including health data. Consent may be withdrawn at any time by contacting us.

10. Data Sharing We may share data with:

• Medical staff when needed for safety

• Service providers who support our center

• Legal or public bodies when required by law

All third parties are expected to handle data in line with privacy law.

11. Data Storage and Security Personal data is stored in secure systems with access control. We use physical, digital, and staff based safeguards to reduce risk of loss, misuse, or unauthorized access.

12. Data Retention We retain personal data only for as long as needed for service delivery, safety, legal duty, and record keeping. When data is no longer needed, it is removed or anonymized.

13. International Data Transfers If data is transferred outside Canada, we apply safeguards in line with GDPR and other privacy laws to protect your data.

14. Your Rights Depending on your region, you may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to certain uses

• Request data transfer

• Lodge a complaint with a supervisory authority

Requests may be sent to [email protected].

15. Children’s Privacy SilverRest services are designed for seniors. We do not knowingly collect data from minors without guardian consent.

16. Cookies Policy Our website uses cookies and similar tools to improve user experience. Cookies may collect:

• Device type

• Browser type

• Pages visited

• Time spent on pages

Cookies help with site function, analytics, and content improvement.

17. Types of Cookies We may use:

• Essential cookies for site function

• Analytics cookies to review site use

• Preference cookies to store user choices

You may adjust cookie settings in your browser at any time.

18. Accessibility and Inclusion SilverRest supports equal access and respectful treatment for all seniors. Personal data is processed without bias based on age, gender, or health status.

19. Policy Updates We may update this Privacy Policy from time to time to reflect legal or service changes. The current version is available at our center and on our website.

20. Questions and Complaints If you have questions about this Privacy Policy or how your data is handled, please contact:

SilverRest
117 15 Ave SE, Calgary, AB T2G 1G1, Canada
Phone: +14032332252
Email: [email protected]

We take privacy matters seriously and review all concerns in line with applicable law.